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FAQ - Sneaker Peeker | The Place where You Find Your favorite Sneakers

Frequently Asked Questions


Orders

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Average 1 till 5 working days :).
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It depends on the hours of the transfer and the frequency of booking at your bank. Usually, a traditional transfer is booked up to 3 working days.
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The invoice is always in a box with item. If as a result of a random accident it will not be sent in paper form with item, it is possible to print the invoice by logging into your account at www.sneakerpeeker.com or by contacting customer service between 8.00 AM - 6.00 PM. You need to prepare the order number metioned in our system.
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Top on right corner (below the bar code), consists of several digits.
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Discount codes do not include category products and orders under £ 40. Each discount code has an expiration date, which may simply expire.


Shipment

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Usually, the shipment takes place the next day after ordering and takes up to 3 working days as standard via DHL.
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Orders are carried out only in Great Britain. However, we inform you that we have stores abroad: www.sneakerpeeker.de, www.sneakerpeeker.pl, www.sneakerpeeker.nl, www.sneakerpeeker.at, www.sneakerpeeker.sk, www.sneakerpeeker.es, www.sneakerpeeker.it, www.sneakerpeeker.com.ua, www.sneakerpeeker.fr, www.sneakerpeeker.hu, www.sneakerpeeker.cz, www.sneakerpeeker.bg.
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We provide fast and secure delivery. We ship via DHL


Returns and complaints

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Unused goods should be returned in their original undamaged box (please do not stick labels or adhesive tape directly on the manufacturer's carton). The customer who has a registered account can make a return himself using the panel on our website.


Step by step:

1. Log in to the website and enter the "Account" tab,
2. Go to the "Add return" tab,
3. Select the returned item,
4. Print the return document and place it in the package,
5. At any logistic point, send the package yourself to our returns address:

S.E. Exclusive Sneakers & Clothing GMBH,
Bahnhofstrasse 13B
15328 Küstriner Vorland
Germany


6. Congratulations, you are ready to send us return :).
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1. Fill out RETURN FORM
2. Insert the return form and sales document (invoice) into the returned package.
3. At any logistic point, send the package yourself to our returns address:

S.E. Exclusive Sneakers & Clothing GMBH,
Bahnhofstrasse 13B
15328 Küstriner Vorland
Germany
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30 days from the moment the order is delivered to you.
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2 years from the moment the order is delivered to you.
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It is not possible to exchange goods. What can you do? Return the purchased goods and simply buy the item you are interested in.
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You can send a return shipment at any local logistics point that allows shipping abroad. Send the package to:


S.E. Exclusive Sneakers & Clothing GMBH,
Bahnhofstrasse 13B
15328 Küstriner Vorland
Germany
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Within 14 working days of receipt of the goods, the amount due will be returned to the account if the return is accepted. Payment will be refunded to the account of the customer from which he made the payment.
Document
IdoSell Shop - Prawdziwe Opinie Klientów
1.00 / 5.00 (1 review)
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